General info and policies

Hello and welcome to my shop!

Lilypad Lacquer is an Australian Independent nail lacquer brand that is Made in Australia and Australian owned and operates from the North Coast of Australia.
Products on offer include a colourful variety of special effect lacquers such as holographics, duochromes, multichromes, hi sparkle colours, chameleon colours, cremes, flakies, topcoats and glitter polishes, using high quality ingredients which are sourced from around the world.

All my polishes are created, hand mixed, poured, packed and shipped by me.

All colours are made to order in small batches which may result in slight variations from batch to batch so please be aware of this before purchasing from this site.

Please also note that colours of polishes may appear varied and or different in real life as photos vary from monitor to monitor. I do my best to photograph my colours in natural lighting, both in and outdoor and don’t enhance the colours in any way so that you can see the colour for what it truly is, or as close to it as possible.

Please search for swatches of particular colours on the Lilypad Lacquer Facebook page or on the internet or Instagram and read the descriptions that accompany the product in the listings that have been written by me for accurate details relating to a polish.

Cruelty free – Not tested on animals – only humans.

Ingredients:

Base contains:
BUTYL ACETATE, ETHYL ACETATE,NITROCELLULOSE,ACETYL TRIBUTYL CITRATE
PHTHALIC ANHYDRIDE/TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER,ISOPROPYL ALCOHOL
ADIPIC ACID/FUMARIC ACID/PHTHALIC ACID/TRICYCLODECANE DIMETHANOL COPOLYMER,
STEARALKONIUM HECTORITE,CITRIC ACID.
May also contain:
ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE COPOLYMER, ACRYLATE COPOLYMER,
N BUTYL ALCOHOL, BENZOPHENONE-1, SILICA, ALUMINA, TRIMETHYLPENTANEDIYL DIBENZOATE,
POLYVINYL BUTYRAL, ACETONE, POLYETHYLENE TEREPHTHALATE, COLOURANT 0.02%-1%

Shipping terms and conditions:

By placing an order in my store, you are agreeing to and understand the following: 

All international orders are shipped direct to the USA via DHL express to my forwarder in North Carolina, where they are repacked and dispatched from there.

Shipping to my forwarder in the US, is generally within 2 weeks of placing your order

There are 2 shipping options available for international shipping: First class international or Priority shipping.

First class shipping does not include any insurance or tracking, by choosing this postage method, you do so with the understanding that if the items should become lost or damaged in transit, there is no compensation due from Lilypad Lacquer.

Priority mail provides tracking and limited insurance. Once packages have been shipped out from my forwarder in the USA, Lilypad Lacquer is no longer responsible for that order should it become damaged or missing. An enquiry will need to be opened with USPS once you have your tracking number. If they are unable to assist you or don’t provide information that is helpful, please contact me at orders@lilypadlacquer.com and I will assist you however I can.

Refunds are determined on an individual basis and will only be granted if I have grossly misrepresented a product or the product is faulty, which will need to be returned to me for assessment. All freight costs are at the customers expense.

Updates regarding shipping will be posted on the Lilypad Lacquer Facebook page as they become available.

As I am a sole trader and work solely on my own in every aspect of my business, I do ask that there be some understanding if orders are delayed and just want all customers to know that I am doing my best to get them out as soon as I can.

If you do not accept this policy, then please do not purchase from me as it is important that this is understood clearly.

 

Orders within Australia are sent via standard mail with tracking unless requested otherwise.

 

I hope you enjoy looking through my shop and hopefully find something that you like!